Connection FAQs | NZ

What is the re-connection process to connect a satellite service back to an existing account/can I use my existing SIM card to re-connect the service?

Re-connecting your phone or device is as easy as calling the friendly Customer Care team on 1300 882 448 (Australia), or 0508 882 448 (New Zealand). You’ll need around 10 minutes, its usually as simple as completing a quick voice recording to confirm your re-connection and plan details. We can usually get your service up and running within the hour.

What can I do with my service if I am not using it throughout the year?

Some of our satellite services have a suspension option, this option allows you to suspend your service for up to 6 months, in any 12-month period, at a cost of $15 per month.

Another option is to disconnect your service, and then re-connect it later, however this option does mean you will be issued a new satellite phone number at re-connection, and if you don’t have an active account you will need to sign up again to our network service agreement which can usually be done over the phone.

The best option will depend on your personal circumstances, please call our Customer Care team on 1300 882 448 (Australia), or 0508 882 448 (New Zealand), to discuss what options are available for you.

What happens to my service after the original contact term has expired? Will it automatically stop and I won’t be charged anymore?

The original contract term is a minimum term only. Once your minimum term has expired, your service will remain connected and your contract continues month to month basis. If you wish to disconnect your service after the minimum term, please call our Pivotel Customer Care team on 1300 882 448 (Australia), or 0508 882 448 (New Zealand) and they can arrange this for you.