Current Outages

If this outage affects you and you require further assistance, please contact our Customer Care team on 1300 882 448 (Australia) or 0508 882 448 (New Zealand)

Title: Wickepin Unplanned Outage
Service Outage Reference: PSOUT00849
Nature: Unplanned
Description: Initial: 17:40 14-Jan-2024
Dear Customer,

Western power has advised that there is power outage in Wickepin area and estimated power restoration time is 09:00pm WST. Customers in Wickepin will experience out of service.


Update: 20:31 14-Jan-2024
Power has restored partially and we are still investigating the rest of the sites.

Update: 12:08 17-Jan-2024
Part of the sites are resolved. We are working internally to restore all the services.

Update: 10:58 29-Jan-2024
There is a hardware fault and we are working with the vendor to fix it ASAP.
Meanwhile the sites are online however the performance might be degraded on some sites.
Customers: Ecosphere Wickepin
Outage Start Time: Sunday, 14/01/24 17:05:00 GMT+1100
Estimated Outage Restoration Time: Wednesday, 31/01/24 09:00:00 GMT+1100
Title: NBN BSS Broken Hill Maintenance
Service Outage Reference: PSOUT00861
Nature: Unplanned
Description: Initial: 14:09 12-Feb-2024
NBN BSS has a planned maintenance from 19/02/2024 to 21/02/2024.
There will be outage between:
-19/02/2024 00:00am AEDT To 06:00am AEDT
-20/02/2024 00:00am AEDT To 06:00am AEDT
-21/02/2024 00:00am AEDT To 06:00am AEDT

Services from the following beams will be impacted for up to 90 minutes per outage window.
Broken Hill:
1BB022C1 (22)
1BB030C1 (30)
1BB033C1 (33)
1BB048C1 (48)
1BB054C1 (54)
1BB082C1 (82)
1BB087C1 (87)
1BB088C1 (88)
1BB091C1 (91)
1BB95C1 (95)
1BB97C1 (97)
Satellite Services: NBN Services
Outage Start Time: Monday, 19/02/24 00:00:00 GMT+1100
Estimated Outage Restoration Time: Wednesday, 21/02/24 06:00:00 GMT+1100
Title: NBN BSS Ceduna Maintenance
Service Outage Reference: PSOUT00862
Nature: Planned
Description: Initial: 10:14 14-Feb-2024
NBN BSS has a planned maintenance from 26/02/2024 to 28/02/2024.
There will be outage between:
-26/02/2024 00:00am AEDT To 06:00am AEDT
-27/02/2024 00:00am AEDT To 06:00am AEDT
-28/02/2024 00:00am AEDT To 06:00am AEDT

Services from the following beams will be impacted for up to 90 minutes per outage window.
Ceduna:
1BB012C1 (12)
1BB015C1 (15)
1BB047C1 (47)
1BB072C1 (72)
1BB076C1 (76)
1BB084C1 (84)
1BB098C1 (98)
1BB100C1 (100)
Satellite Services: NBN Services
Outage Start Time: Monday, 26/02/24 00:00:00 GMT+1100
Estimated Outage Restoration Time: Wednesday, 28/02/24 06:00:00 GMT+1100
Title: Telstra Planned Service Interruption Affecting PIVO3bTEL-0003
Service Outage Reference: PSOUT00867
Nature: Planned
Description: Initial: 12:05 20-Feb-2024
Dear Customer,

Telstra has scheduled a maintenance work on March 06, 2024 between 12:00AM to 06:00AM AEDT. During the activity, PIVO3bTEL-0003 services may experience interruptions.
Systems: Other
Outage Start Time: Wednesday, 06/03/24 00:00:00 GMT+1100
Estimated Outage Restoration Time: Wednesday, 06/03/24 06:00:00 GMT+1100